Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
modern rooms
fantastic service
limited dining options
intermittent street noise
8.2/10
Great
Rooms
8.2
Location
8.8
Service
8.5
Dining
7.9
Guest reviews
8.2/10
based on 10 reviews
4.5/5
based on 2960 reviews
8.9
8.9/10 based on 4367 reviews
#27 of 641 hotels in Berlin based on Tripadvisor
Steve
United Kingdom,
March
2024
8.8/10
The hotel offers spacious rooms with large bathrooms that are tidied and sorted twice a day, providing a clean, quiet, and good-smelling environment. The service is exceptional and goes above and beyond, with staff that are helpful and knowledgeable, making guests feel like VIPs. The location is perfect, surrounded by attractions and excellent transportation links, though the dining options may seem overpriced. Overall, a great value for money stay with top-notch service and comfortable accommodations.
Rooms
9.0
The room was very good-clean, with a comfortable bed and quiet atmosphere.
Service
9.0
The staff was attentive and went out of their way to assist with every need.
Location
9.0
The location was perfect, with easy access to attractions and convenient transportation options.
Dining
8.0
The dining options were plentiful and tasty, though some may find prices slightly high.
Facilities
9.0
The hotel facilities were top-notch and well-maintained, providing everything needed for a comfortable stay.
James
United Kingdom,
January
2024
7.4/10
The hotel offers clean and comfy rooms, but they are a bit far from the lift. The service is professional and nice, although making eggs took longer than expected. The location is excellent, surrounded by cafes and near popular venues. The dining experience is worth it, despite being a bit pricey. The hotel lacks some facilities.
Rooms
8.0
The rooms were great with a large TV in front of the bed, almost as big as the bed.
Service
7.0
The service was professional and nice, though the egg preparation time was a bit long.
Location
9.0
The hotel is in a great location, near the zoo and surrounded by cafes and restaurants.
Dining
7.0
The dining experience was a bonus with a buffet offering copious choices, but it was a bit pricey.
Facilities
6.0
The hotel lacks some facilities.
Robert
United Kingdom,
November
2023
8.4/10
I loved my stay at this hotel! The rooms were spacious and modern, providing a comfortable retreat. The service was exceptional, with fantastic staff members and brilliant facilities available. The location was perfect, offering easy access to shopping and tourist sites. The dining experience was good, but there's room for improvement in terms of variety. Overall, a great value for the money.
Rooms
8.0
The rooms were three times bigger, very modern, and came with a large bathroom. Although quiet, some noise from the main street disrupted my sleep occasionally.
Service
9.0
From the breakfast service to the concierge's travel advice, the service was exceptional. All facilities were top-notch, making my stay even more enjoyable.
Location
9.0
The hotel's location was excellent, with convenient access to shopping, tourist sites, and the best Gin Bar in the area. It's definitely a place I'd return to when in Berlin.
Dining
7.0
The dining experience was good, but I wished for a greater variety of fresh and healthier options. One staff mishap on my last day affected the service quality.
Facilities
9.0
The hotel facilities were top-notch, ensuring a comfortable and enjoyable stay. Everything from room cleanliness to luxurious amenities was impressive.
modern rooms
limited dining options
Katie
United Kingdom,
November
2023
8.6/10
The hotel is an ideal choice for us with excellent room facilities and a lovely view of Kurfurstendam. The decor was perfect, but the furniture seemed outdated. The sound isolation was impressive, providing a peaceful stay.
Rooms
8.0
The rooms were perfect for us with excellent facilities and a view of Kurfurstendam. The decor was great, but the furniture appeared very old and different.
Service
9.0
The concierge provided us with the most helpful advice on travel and sightseeing. The staff were eager to please, handled special requests professionally, and were super friendly and service-oriented.
Location
9.0
The location was perfect, with easy access to the Zoo, shopping centers, Christmas Markets, and convenient train and subway links within minutes' walk. A really nice part of the city, especially during Christmas.
Dining
8.0
The dining experience was excellent with a diverse variety of food. Although a bit pricy, the offerings were generous.
Facilities
9.0
The hotel's facilities were top-notch, offering everything we needed for a comfortable stay.
Scott
United States,
November
2023
8.8/10
I had a wonderful stay at this hotel. The rooms were a great value, spacious, and modern with a well-stocked mini-bar. The service was top-notch with lovely and attentive staff. The location was excellent, right across from Berlin Zoo and close to public transportation. The dining options were fantastic with a huge array of choices. Overall, a fantastic experience with great value for money.
Rooms
9.0
The rooms were clean, modern, and well-designed to suit all ages.
Service
9.0
The staff were welcoming, helpful, and knowledgeable.
Location
9.0
The location was central, right across from Berlin Zoo, and within walking distance of shopping areas and public transportation.
Dining
8.0
Dining was wonderful with a great variety of options for everyone.
Facilities
9.0
The facilities were top-notch, offering everything needed for a comfortable stay.
Ralph
United States,
October
2023
9.6/10
I absolutely loved my stay at this hotel! The rooms were immaculately clean and spacious, providing a quiet and very comfortable sleeping experience. The service was outstanding, with incredibly helpful staff ready to assist with any request. The location was superb, within walking distance of attractions, transport, shopping, and cafes. The dining options were varied and delicious, offering a wide range of choices. The facilities were top-notch, enhancing my overall experience.
Rooms
10.0
The rooms were perfect - very well designed, spacious, and extremely comfortable.
Service
10.0
The staff was super helpful and went above and beyond to ensure my comfort.
Location
9.0
The location was excellent, just off Ku'dammstraße, close to the Berlin Zoo, public transport, and various stations.
Dining
9.0
The dining experience was fantastic, offering a huge array of delicious options to enjoy.
Facilities
10.0
The hotel facilities were top-notch, providing everything I needed for a perfect stay.
Raymond
United States,
October
2023
7.2/10
The hotel offers comfortable rooms with special light settings, though they could use some updating. The service is a mix of friendly and prompt staff with some room for improvement. The location is ideal for tourists and convenient for accessing public transport. The dining experience is varied, with great choices and cooked-to-order options. Overall, a decent hotel with areas for enhancement.
Rooms
7.0
The rooms have special light settings and easy access to all lights, which is very comfortable.
Service
6.0
The staff is a mix of friendly and prompt, though some improvement is needed.
Location
8.0
The location is fantastic with easy access to public transport and major attractions.
Dining
8.0
The dining experience offers a huge variety of choices, including cooked-to-order options.
Facilities
Thomas
United Kingdom,
September
2023
8.2/10
I recently stayed at this hotel and had a mixed experience. The rooms, while in a 5-star hotel, were a bit disappointing with the heat and dim lighting. On the positive side, they were equipped with all the necessities, including free WiFi. The service provided by the staff was impeccable, going above and beyond with boxed breakfast for our airport journey. The location was ideal for both business and leisure, offering easy access to many facilities nearby. The dining experience was generally good, with a wide range of options but lacking in quality coffee. Overall, a decent stay with some room for improvement.
Rooms
7.0
The rooms provided all necessities but were very hot and dim.
Service
9.0
The staff were courteous and went above and beyond, preparing boxed breakfast for our airport trip.
Location
9.0
The location was superb, close to everything one might need, making it perfect for both business and sightseeing.
Dining
8.0
The dining options were wide-ranging and good overall, although the coffee was not up to par.
Facilities
8.0
The hotel offered various amenities and services to make the stay comfortable.
Steven
United States,
July
2023
9.0/10
My stay at the hotel was fantastic! The rooms, while a bit too warm, were well-equipped with thoughtful touches like a travel plug adapter and slippers. Although they showed a bit of wear compared to newer hotels, they were spacious and impeccably clean. I loved coming back to a tidied room every night with the bed turned down.
Rooms
8.0
The rooms were spacious, very clean, and had special little touches.
Service
9.0
The staff was incredibly friendly and competent. They even allocated me an excellent room on the 8th floor, showing they really care about their guests.
Location
10.0
The hotel's location couldn't have been better, right in front of the Zoo and close to the center of Berlin. Being within minutes of the Zoo, shopping malls, and excellent public transportation made getting around a breeze.
Dining
9.0
The dining experience was remarkable, offering a wide array of delicious options with long opening hours. Breakfast felt like a special event with an impressive variety of foods available.
Facilities
9.0
The facilities were top-notch, providing everything needed for a comfortable stay.
John
United Kingdom,
April
2023
7.8/10
My stay at the hotel was fantastic. The rooms were incredibly warm with a great view overlooking the zoo and had access to the Club Lounge, though they could have used more light. The service was top-notch, very friendly, and helpful, although the parking situation could have been better. The location was quite convenient for a business trip, close to the zoo, and within walking distance of shopping areas. The dining experience was delightful, offering a huge array of options, but a bit overpriced. The facilities were modern and well-equipped.
Rooms
8.0
The rooms were incredibly warm and had a great view of the zoo with access to the Club Lounge, though more light would have been nice.
Service
8.0
The service was great, very friendly and helpful, but the parking arrangements could have been handled better.
Location
7.0
The location was convenient, especially for business travelers, with easy access to shopping areas and the zoo.
Dining
7.0
The dining experience was fantastic, with a wide variety of options, but it was a bit pricey at €28 per person.